Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "Company" means KRB Technology Limited.
• "Customer" means the business or individual purchasing products or services from the Company.
• "Order" means a purchase order submitted by the Customer and accepted by the Company.
• "Products" means hardware, software, and related technology products supplied by the Company.
• "Services" means any professional, managed, or support services provided by the Company.

2. Orders & Acceptance

• All orders are subject to acceptance by the Company in writing or via the KRB Connect portal.
• Quotations are valid for 30 days from the date of issue unless otherwise stated. Prices are subject to change without notice after this period.
• The Company reserves the right to decline any order without providing a reason.
• Orders placed through the KRB Connect portal are binding upon submission and acceptance by the Company.
• All prices quoted are exclusive of VAT unless otherwise stated. VAT will be charged at the prevailing rate.

3. Payment Terms

• Unless otherwise agreed in writing, payment is due on a Pro Forma basis prior to despatch.
• Credit account customers must pay within the agreed credit period stated on the invoice.
• The Company reserves the right to charge interest on overdue accounts at 8% above the Bank of England base rate per annum under the Late Payment of Commercial Debts (Interest) Act 1998.
• The Company reserves the right to suspend deliveries or services where payment is overdue.
• Accepted payment methods include BACS transfer, credit/debit card, and payment links issued by the Company.
• All bank charges arising from international transfers are the responsibility of the Customer.

4. Delivery

• Delivery timescales are estimates only and the Company accepts no liability for delays beyond its reasonable control.
• Risk in the Products passes to the Customer upon delivery to the specified delivery address.
• Title in the Products remains with the Company until full payment has been received.
• The Customer is responsible for ensuring the delivery address is accurate. The Company accepts no liability for failed deliveries due to incorrect address information.
• Delivery charges will be stated on the quotation or order confirmation. Free delivery thresholds may apply as notified by the Company from time to time.
• For international orders, the Customer is responsible for all import duties, taxes, and customs clearance costs unless otherwise agreed.

5. Returns & Cancellations

• Products may only be returned with prior written authorisation from the Company (RMA number required).
• Returns must be made within 14 days of delivery, in original unopened packaging, unless the item is faulty.
• Opened software, licence keys, and specially ordered/configured items are non-returnable unless faulty.
• A restocking fee of up to 20% may apply to non-faulty returns at the Company's discretion.
• Order cancellations must be made in writing before despatch. The Company reserves the right to charge a cancellation fee for orders already committed to suppliers.

6. Warranties

• Products are sold subject to the manufacturer's warranty terms. The Company passes through all manufacturer warranties to the Customer.
• The Company makes no additional warranty beyond that provided by the manufacturer unless expressly agreed in writing.
• Warranty claims must be made directly to the manufacturer or via the Company where a managed warranty service has been purchased.
• Warranties do not cover damage caused by misuse, accident, unauthorised modification, or failure to follow manufacturer instructions.

7. Limitation of Liability

• The Company's total liability to the Customer in respect of any order shall not exceed the value of that order.
• The Company shall not be liable for any indirect, consequential, or special loss including loss of profit, loss of data, or business interruption.
• Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

8. Intellectual Property

• All software supplied is licensed, not sold. The Customer must comply with all applicable licence terms.
• The Customer shall not copy, reverse engineer, or transfer software licences except as permitted by law or the relevant licence agreement.

9. Data Protection

• The Company processes Customer data in accordance with its Privacy Policy and the UK GDPR.
• Customer data is used solely for the purposes of fulfilling orders, managing accounts, and communicating relevant product and service information.
• The Company will not sell or share Customer data with third parties except as required to fulfil orders (e.g. logistics providers, distributors).

10. Force Majeure

The Company shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, strikes, supply chain disruption, pandemic, or government action.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

For any queries regarding these Terms and Conditions, please contact: